Ordering food at home can be a fun experience—choosing your favourite dishes and enjoying them from the comfort of your own home. However, this experience can turn sour instantly if your order doesn’t meet your expectations, or worse, if there are food safety or hygiene concerns. Recently, a man ordered chicken biryani from Mehfil Biryani in Kukatpally, Hyderabad and found that “the chicken pieces have worms”, as mentioned in his complaint on social media platform X (formerly Twitter). On his X handle, the man posted screenshots in which a small worm can be seen on a piece of chicken.
He also shared a screenshot of his complaint on the delivery platform Swiggy, where they responded, “We are very sorry to hear that the order did not meet your expectations! Packaging of the dishes is entirely handled by the restaurant. However, since you are a valued customer of ours, we would like to compensate you for your unsatisfactory experience. As an apology, we can offer you a refund of Rs 64.00 for the affected item.”
The customer wrote that Swiggy offered a “refund of Rs 64 on a bill of Rs 318”. See the full post here:
Mehfil Biryani, Kukatpally
Worms in chicken pieces @cfs_telangana
this is the answer @swiggy (Refund of Rs 64 for bill of Rs 318 : Order ID – 178009783111586)
Please stop ordering from Mehfil Kukatpally pic.twitter.com/o8UBaTCzk2— Sai Teja (@Karlmarx__07) June 23, 2024
Also read: Viral: Customer claims to have found a dead rat in sambhar at a restaurant in Ahmedabad
Replying to the post, Swiggy Cares said in the comments, “This is definitely not the kind of experience we planned for you, Sai. Please give us some time.”
@karlmarx__07 Sai, we definitely did not envision this experience for you. Please give us some time.
^Ash
— Swiggy Cares (@SwiggyCares) June 23, 2024
Also read: Food with blades in flight: Food Authority issues notice to Air India’s catering company
Later, the customer was refunded the full amount of his order. He wrote, “Prasad from @Swiggy called me and took the initiative to refund the full amount and gave me FSSAI details to lodge a complaint.” The customer also shared a screenshot of the complaint filed with FSSAI (Food Safety and Standards Authority of India).
Should I complain to FSSAI? pic.twitter.com/MdeAoATuRJ
— Sai Teja (@Karlmarx__07) June 23, 2024