Technology can make progress but human care is irreparable: Dr. Sudarshan Ballal
In The India Today South Conclave 2025, Dr. H Sudarshan Ballal highlighted the healing 2.0, where technology meets compassionate care, stating that human sympathy is irreparable despite progresses such as AI, robotics, and telemedicine.

In The India Today South Conclave 2025, the President of Manipal Health Enterprises, Dr. H. Sudarshan Ballal underlined a vision for the future of healthcare that combines state -of -the -art technology with human compassion.
Eliminating this approach to Healing 2.0, Dr. Ball insisted that the progress, sympathy and human care of innovation drive remain irreparable.
Dr, showing his 50 -year journey as a doctor, nephrologist and intensiveist, Dr. Ball recalled the opposite of the past and the current healthcare practices. “In the old days, a gallbladder surgery means a leg-lumbered incision in the hospital bed and with several relatives in the bedside,” he said, recalling his grandmother’s experience nearly five decades ago.
Today, minimum invasive procedures using robotics and laparoscope allow patients to recover quickly, often in outpatient settings. However, Dr. Ballal said, modern care often isolate patients, only with monitors and machines. “Through all this change, a truth remains stable: patients come not only for treatment but for treatment,” he said.
Healing 2.0: Where technology meets human touch
Dr. Balal introduced the concept of healing 2.0, which cools the drug by highlighting that innovation without compassion, while compassion without innovation can make it insufficient. “Healing 2.0 demands both the speed of the silicon and the heat of human touch,” he said, as an example, as an example, as the technology grows-may not be replaced.
He emphasized that machines such as dialysis units or robotic surgical systems are only equipment; Patients remember the care, assurance and human connections provided by doctors and nurses.
Medical Innovation Frontier
Dr. Ballal spoke extensively on emerging technologies shaping healthcare:
- Robotics: enables accurate surgery with small incisions and rapid recovery. Manipal Hospital has taken advantage of robotic systems for cancer and urology surgery for more than 14 years.
- Stem cells and regenerative therapies: Stem cell, combined with gene therapy, may soon change organ transplantation in many cases.
- Principal Medicine: A serial treatment based on genetic signature is replacing a size-fit-all attitudes in cancer care.
- Xenotransplantation: Genetically modified animal organs are being transplanted into humans, which offers a potential future option for human organ transplantation.
- Wearables and Remote Monitoring: Smart devices now track important signs like glucose, blood pressure and pulse oxymetry, changing chronic disease management.
Dr. Balal shared a compelling story of an elderly dialysis patient in Assam, who benefited from telemedicine during Kovid-19, but later selected in-taxes to experience the assurance of human touch-the complement of technology, but compassion cannot be replaced.
Conclave South: Full coverage
Compassionate leadership and healthcare stability
Addressing concerns about commercialization in healthcare, Dr. Ball insisted that compassionate care is not equal to free treatment. “If your business model is irreversible, you can’t care,” he said. He advocated cooperation between the government and the private sector underlined by universal health insurance to ensure accessible and sustainable healthcare.
On the issue of talent migration, Dr. Ball visited the trend of reverse brain drain, offering high quality care at a fraction of cost abroad due to advanced hospitals to doctors and patients.
Looking further, he expressed optimism about AI and technology in healthcare, emphasizing that “those who adopt doctors will never be destroyed, but those who will not do.” Robot, he said, equipment will remain, not replacement for human physicians.
Eliminating his address, Dr. Ball shared a deep reflection: “A robot can never wipe a tear, an algorithm cannot assure a family, a machine cannot inspire hope. Healinga 2.0 is about a combination of science with science, technology with humanity.”
He urged the healthcare providers not to measure success by the machines installed or measured success by profit, but the dignity was restored, and hope was spreading – redefining the future of medicine in India.