During her 10-minute performance of “All Too Well” on the first night in Zurich, Switzerland, Taylor Swift asked stadium staff for assistance as the heat was raging at the open-roof venue. Fans gathered at the Stadion Letzigrund for the concert on Tuesday, July 9, enduring temperatures as high as 89 degrees Fahrenheit (39 degrees Celsius).

Taylor Swift asked workers to help concert goers. She stopped the concert, pointed to the crowd and said, “We need help right there. Time doesn’t fly, it’s like I’m paralyzed by it.” Further, Taylor added, “Please help out there.”

While staff members are spread throughout the stadium and near the stage to monitor the audience and distribute water bottles, artists performing on stage have a unique vantage point from which they can better observe the crowd and identify individuals who may need assistance.

Just before the concert began, Taylor thanked fans for attending despite the heat wave. She said, “I look out at this crowd tonight and you decided to come out here in the heat, in the blazing sun and you’re still dancing like crazy. Instant bonus points.”

Typically, Taylor Swift’s concerts outside the United States do not have chairs or assigned seats in floor seating. Swift often pauses her performances in Europe to ensure that her fans can get any necessary support.

This isn’t the first time Taylor has extended a helping hand to fans. Prior to Zurich, Taylor assisted her fans in Stockholm, asking if they were holding up lights to get her attention or if anyone needed help before the acoustic section. In Scotland, she spotted a fan in need and played her guitar until staff came to help. Also, in London, she called out for help several times during her songs.