Shares of Hexaware Tech jumped 5% on the launch of Agentverse AI platform

Shares of Hexaware Technologies jumped over 5% on the NSE on Wednesday after the company launched Agentverse, an enterprise AI agent platform featuring 600+ ready-to-deploy AI agents. 427.40, which is designed to help companies deploy agentic AI in business and technology functions.

In an exchange filing announced on Tuesday, the IT solutions provider said many enterprises are stuck in the pilot phase despite increasingly finding opportunities in generative and agentic AI.

“Agentverse addresses this challenge by providing a managed platform that hosts multiple AI agents across enterprise systems, workflows and communication channels, enabling organizations to move from experimentation to production,” said Hexaver.

Also Read: SBI MF Rs. 632 crore shares of Urban Company jump 9% as it buys stake; 3 investors offload

Agentverse integrates with core enterprise systems, including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony systems and collaboration applications. “Through advanced orchestration, AI agents retrieve contextual knowledge, interpret process documentation, automate conversations and perform operational actions directly within enterprise workflows. Built-in governance capabilities, including role-based access controls, audit trails, observability and policy guardrails,” added the company.

What can Agentverse do?

Firms can target significant operational improvements, including 40-60% productivity gains in knowledge and service workflows, 60-80% faster response times across digital channels, 20-35% improvements in customer or user satisfaction, and 20-50% cost reductions through automation and right-sourcing, when the company deploys as a per-agent.

These AI agents can resolve customer inquiries, automate reconciliation and regulatory workflows, support demand forecasting and inventory management, and streamline IT, HR and procurement service operations, Hexaware said, adding that Agentverse supports use cases in customer experience, financial services, manufacturing, retail and enterprise operations.

Agentverse is part of Hexaware’s broader enterprise AI strategy focused on embedding AI into both technology operations and business processes, the company said.

Also Read: TCS, Infosys, Wipro and other IT stocks jump up to 4%. Here’s what’s causing the surge

R Srikrishna, CEO and Executive Director, Hexaware, said, “Agentverse is how we take autonomy in day-to-day operations. Clients can move beyond pilots to achieve measurable results in cycle time, accuracy and customer satisfaction.”

(disclaimer: Recommendations, suggestions, opinions and views given by experts are their own. (These do not represent the views of The Economic Times)