A Hyderabad student received an unexpected response from Zomato on his complaint about a food order placed on the delivery app. The woman shared screengrabs of messages she had with X that she apparently exchanged with Zomato’s customer care. Through chat, we learned that he had ordered Chicken Manchurian and got Chicken 65. The person answering from Zomato asked him to wait as they were checking with the restaurant regarding the alleged mix-up. The text sent after that seemed quite strange to user X. It reads, “We request you to please take it… We are sure you will love it.” The Hyderabad woman captioned the screenshot, “Average Zomato experience.”
Average Zomato Experience pic.twitter.com/8EcoP9SN1P
-Ananya? (@ananyapotatoe) 14 October 2024
Also read: X user compared restaurant bill with Zomato prices, company responded
The post has been viewed more than 530K times so far. The official handle of Zomato Care also responded to the viral post, saying, “Hi Ananya, we are really sorry for the trouble you faced. This is not the kind of experience we ever wanted for you. With your registered Send us a DM with the phone number/order ID, and we’ll get things sorted out asap.”
Hi Ananya, we are really sorry for the inconvenience caused to you. This is not the type of experience we ever wanted for you. Send us a DM with your registered phone number/order ID, and we’ll sort things out as soon as possible. https://t.co/jcTFuGT2Se
– Zomato Care (@zomatocare) 15 October 2024
Many X users found Zomato’s chat response surprising and even funny. Check out some of the reactions below:
Better than asking for photos of missing items?
– Shivam (@Smmishra) 14 October 2024
Yes, Zomato got my order wrong every time and there was no refund, but at least the food was delicious
– Matt (@ThinkWiselyMatt) 14 October 2024
Tell me it’s edited. ,
– Random.asthetixxx (@RAsthetixx80777) 14 October 2024
Zomato knows you better than yourself!
– Prabal Singh (@PrblSing) 15 October 2024
Zomato’s condition: Goods sold will not be returned!
– Kavita (@kavita10_) 14 October 2024
Hahahaha beautiful. Zomato agents are stepping up their sass game. ,
– yehloopinion (@yehloopinion) 14 October 2024
Earlier, social media users had praised the Zomato agent who delivered food on the flood-hit roads of Ahmedabad a few months ago. A clip widely circulated on X (formerly Twitter) shows a delivery agent wading through knee-deep water. People urged Zomato CEO Deepinder Goyal to reward the agent for his excellent work. Click here to read the full story.
Also read: Zomato CEO Deepinder Goyal and wife Gracia Munoz become delivery agents for a day
