An X post about certain policies for Swiggy agents has sparked a heated debate online. The Telangana Gig and Platform Workers Union has called out the food delivery giant for charging money for the T-shirts, bags and raincoats worn by its workers. These kit items have Swiggy’s name written on them and can therefore be considered a form of branding. The post includes screenshots that show the price of these items. According to the pictures, a Swiggy raincoat costs Rs 749, while the bag costs Rs 299 after discount (the original price is stated to be Rs 899). A “Swiggy kit”, which includes two shirts and a bag, costs Rs 1199.
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In the second screenshot, we see Swiggy’s instructions to agents that it is mandatory for them to carry branded bags. According to the text in the photo, non-compliance will attract a penalty. It also underlines, “Carrying Swiggy bags is of utmost importance to ensure hygienic deliveries.” Also, if the bag gets damaged or lost, agents must buy a replacement themselves. The caption of the post reads, “Dear @Swiggy, why are delivery staff being charged for bags, raincoats and t-shirts that advertise your brand? If it’s promoting #Swiggy, they shouldn’t have to pay for it.”
Dear @swiggy Why are delivery workers being charged for bags, raincoats and T-shirts that advertise your brand? If it’s promoting your brand #swiggyThey shouldn’t have to pay for it. pic.twitter.com/CByw0sei0B
— Telangana Gig and Platform Workers Union (@TGPWU) July 23, 2024
Also read: Viral: Man claims he got different prices for the same place on Swiggy Instamart, company responds
We reached out to Swiggy for a response, but the brand declined to comment on the viral post. The post has created quite a buzz online, garnering over 150K views so far. Many people have offered their opinions on the policy and the situation. Check out some of the comments below:
Do delivery partners have to buy these? I thought these were given for free by Swiggy.
– Biryani Undha ?? (@baeforbirani) July 24, 2024
This really makes a lot of sense. Thanks for bringing this up, Swiggy must respond to this.
— TM (@_tanmay1) July 24, 2024
By declaring them as delivery partners, they are getting away from everything.
– Think_Buzz (@DHAVAL_PRAJA) July 24, 2024
Now we will get additional entry in our bill as raincoat and bag charges
– Aman Kulkarni (@AmanTheKulkarni) July 24, 2024
To prevent abuse! You can give anything for free to people who are not working for Swiggy! Also to keep an eye on them! I know it sounds bad, but I think that’s the logic!
— Radiking ?.Monad ? (@radikingjo) July 24, 2024
What a shame! I thought Swiggy provides all this to its delivery partners but this is ridiculous.
– OntiJeevi (@OntiJeevi) July 24, 2024
Deposit for first time riders
Purchase for replacement of gear pic.twitter.com/K5nosOJSFi
— Ak7 (@Ak4714498) July 24, 2024
Earlier, Swiggy recently made headlines by increasing its platform fees. Zomato, another big company in the food delivery sector, has also increased its fees. Click here to read the full news.
Also read: Blogger complains of trouble in delivery of food orders; Swiggy responds
