Musician Ricky Kej had a bad day today (August 3) and he made sure everyone knew about it. Three-time Grammy winner Kej told his ex and shared an unpleasant travel experience. According to Kej, he had an Air India business class ticket from Mumbai to Bangalore, but it was downgraded at the departure gate without any explanation. What’s even more weird is that this is the third time he has faced a similar situation within a year.
A part of Ricky’s tweet says, “When I reach the departure gate, the staff rudely tell me that I have been downgraded (without any reason) and they cannot give me a refund. What is happening with Air India?” He further named a crew and said that she was not helpful and was also rude to him. According to him, this particular airline needs to introspect and see if they are capable of running an airline in the first place.
In a detailed thread on Twitter, Cage said that operational issues due to unforeseen circumstances are perfectly fine, but not resolving it quickly and effectively is ‘absolutely criminal.. and not befitting of a reputable brand.’ Ricky further asked when, how much and in what way he can get a refund for his downgrade so that he can decide to change or board his flight.
The musician sought peace of mind as a customer in terms of clarity and publicly expected a 100 per cent refund for the inconvenience. “…because I was not given the service I chose and paid for. If not, I will take legal action,” claimed Ricky. Amid his continuous tweets on the same matter, AIR India reached out to seek more details and acknowledge his concerns.
The airline’s tweet read, “Dear Mr Cage, we would like to assure you that rude behaviour is absolutely not tolerated at any of our contact points and we always strive to provide a courteous and hassle-free experience to our passengers. Please help us with booking details via DM to resolve this issue.”
Cage is yet to comment on the matter and has also clarified that the only reason he takes business class is because he needs extra space due to his height.
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