“The bank had to take an indefinite downtime earlier today (Monday) as some operations such as transactions through RTGS and NEFT using net banking were affected,” a spokesperson of the lender said. “This issue has been resolved.”
Sources said NEFT and RTGS transactions through its banking channels faced disruption for nearly three days.
However, the spokesperson said that net banking facilities were not affected for that period.
Consumers took to microblogging website X (formerly Twitter) on Monday to highlight the issue. “Is HDFC Bank server down?” A customer Abhishek Chaudhary wrote. “Cannot access net banking or mobile app.”
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Another user Suma posted that she was unable to log in for an hour due to a server problem.
Some other users complained of getting error, maintenance or downtime messages while logging into the HDFC Bank system.
After facing more than a year-long ban on its digital banking operations, the lender has invested heavily in upgrading its IT systems.
HDFC Bank, which issues over 200,000 credit cards a month, was directed by the Reserve Bank of India (RBI) in December 2020 to stop issuing new cards until it resolved its technical issues. The central bank also barred it from launching any new digital initiatives. In March 2022, the RBI lifted all restrictions on digital business activities of private lenders.
In June 2022, the private lender said it was moving its payments platform out of its core banking module to enable minimal payment downtime even when core banking is not available.
The bank has also set up a new center in Bengaluru focused on upgrading its mobile and internet banking platforms.
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