Safe journey ahead: Zomato launches rapid safety response program for delivery riders

India’s food ordering and delivery platform Zomato has launched its Rapid Safety Response program, which automatically detects crashes through delivery partner apps. When a collision is detected, the app immediately triggers an emergency call to Zomato’s central response system, which then dispatches an ambulance to the delivery partner’s location. This eliminates the need for manual intervention and potentially saves significant time in an emergency. This launch is in line with Zomato’s commitment to ensure the safety and well-being of delivery partners.
Speaking at the event, Anjali Ravi Kumar, Chief Sustainability Officer, Zomato, said, “Sustainability is deeply embedded in the core business ethos of Zomato. We are steadfast in our commitment to prioritize the safety and well-being of our delivery partners. The rapid security response system is a testament to this commitment. This facility is designed to provide immediate assistance and support to our delivery partners in times of need, we remain steadfast through such initiatives and programs In our commitment to integrate sustainability into every aspect of Zomato’s operations.”
The facility was launched at the second edition of the conference ‘Sustainability and Inclusivity: Role of Platform Economy’ organized by PHD Chamber of Commerce and Industry (PHDCCI), Invest India, Department for Promotion of Industry and Internal Trade (DPIIT). And Zomato. Shri Nitin Jairam Gadkari, Hon’ble Minister, Ministry of Road Transport and Highways, Government of India, graced the occasion as the Chief Guest. The invitees and attendees of the conference took the ‘Road Safety’ pledge to prioritize their own safety and actively contribute to the safety of others on the road.
Over the past few years, Zomato has successfully launched several initiatives to improve the well-being of delivery partners, including ‘Shelter Project’, real-time weather notifications, income tax filing facility, EV rental services facility and maternity. benefits. About Zomato Launched in 2010, Zomato’s mission is to bring better food to more people. Zomato is a restaurant search and discovery and food ordering and delivery platform.