The popularity of AI chatbots is skyrocketing. Now, most of us are using chatbots for some task or the other, be it for research or completing our homework. But there are many users who appear to rely on AI for emotional support. Mustafa Suleiman, CEO of Microsoft AI, has highlighted that this role of AI chatbots has allowed people to address emotions and manage their mental well-being.

Why are people using AI for emotional support?

Speaking on the “Breakdown” podcast, Suleiman claimed that AI companions are increasingly being used for emotional support, especially during personal challenges like breakups and family disagreements. “AI chatbots are a way to ‘detoxify’ yourself,” he said.

While Mustafa Suleiman clarified that it does not work as therapy, it has still been proven helpful because AI chatbots are trained to be non-judgmental and empathetic. He explained, “It’s not therapy. But because these models were designed with non-judgmental, non-directional and non-violent communication as their primary method, which is being even-handed, listening reflectively, being empathetic, being respectful, it became something that the world needed.”

Using AI for emotional support is beneficial

Now, this might sound like something straight out of Black Mirror, where people are talking to AI to feel better. But according to the Microsoft AI chief, it has its benefits. “It’s a way to spread kindness and love and detoxify ourselves so we can be our best selves in the real world with the humans we love,” she said.

Suleman explained that chatbots allow individuals to express themselves freely and ask questions without shame or criticism. Over time, according to Suleiman, this could help users “feel seen and understood” in a way that their friends and family failed to do.

It’s no secret that users are relying on AI for emotional support. Earlier this year, OpenAI CEO Sam Altman revealed that some users were using ChatGPT as their therapist.